Be treated to the highest professional standards by appropriately licensed, qualified, and experienced practitioners in a properly licensed and approved facility
To be informed (patient and families) about the care and services, how to access those services, regulation of the healthcare organization and how to access those services
To be informed of an alternative source of care and services if care and services are not available at the facility
To have considerate and respectful care consistent with the patient’s personal values and beliefs and to have access to spiritual & religious support
To privacy for both person and information
To have reasonable safety in relation to healthcare facility and environment practices which includes valuables and personal belongings safeguarded during emergency situation and to be protected from any type of assault.
To receive appropriate protection and services if you are a vulnerable child, disabled individual, and/or elderly
To have all your information kept confidential and protected from loss of misuse
To receive treatment in emergency situation regardless of whether or not you hold insurance
Prior to making decisions you are entitled to information on your medical condition conveyed in a way they can understand. This information shall include, except in emergencies and where applicable:
Treatment options (including surgery process
Known outcome
Known risks of treatment
Known risks and consequences of non-treatment
Estimated costs and expense not covered by insurance
Plan for continuous care after discharge
The names of the healthcare professionals responsible for treatment
To be involve in any decision making about your treatment and care
To refuse or discontinue treatment against the doctor’s advice, to the extent permitted by law, after signing a form to request discharge against medical advice following an explanation of the consequence of such decision.
To have adequate assessment and management of pain
To have access to your medical records and expect those records to be up to date and accurate
To have communications in your native language or through the services of an interpreter
To receive information on how to make complaint to the healthcare facility if unhappy about the lack of access to your rights, medical examination or treatment, behavior of the staff or healthcare facility safety standards.
To give general consent for treatment and have the general scope and limits of this consent fully explained.
To give the patient a respectful and compassionate care at the end of life.
Patient has the right to a second opinion without compromising their care within or outside the organization.
PATIENT RESPONSIBILITIES AT BURJEEL HOSPITAL
To bring their insurance card with you when you attend a healthcare facility
To follow with the rules and regulations of the health care facility
To follow the treatment plan outlined by the health care professional
To ask any questions if they are not clear about any aspect of their health care provided
To consider the rights and responsibilities of other patients and health care professionals
Not to use abusive language or display anti-social behavior to other patients, visitors, or staff
To always show consideration for the needs of others especially if their needs is greater than yours
To use emergency services only for very urgent problems or when you are unable to use other health services
To give accurate information about personal details, medical history, medication you are receiving and history of allergies or sensitivity to medicines
To face the outcomes of their own actions if they decide not to follow any advice, instructions and/or treatment plan and recommendations
To safeguard their belongings whilst receiving any health care treatment
To keep appointments and inform staff if they are unable to attend so that the time can be used by other patients
To inform staff if you have any special needs for effective discharge from hospital or clinic. You should try to make preparations for discharge to the best of your ability as soon as you are medically fit
To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the practitioner/facility